Shipping & Returns

Customs & Import VAT

Any additional customs charges or fees are the buyers responsibility. These charges vary depending on your location, so please check first prior to ordering if you wish to find out how much.

Paper Chic Plans is based in the UK, and therefore customs & import tax fees will occur upon delivery or your order. Paper Chic Plans is not responsible for any customs delays.

I encourage EU customers to shop via Etsy as Etsy collect VAT during checkout but you are still welcome to shop here, but please be aware customs & import VAT fees will occur upon delivery of your order.

Processing Times

All orders will be dispatched within 5 - 7 working days.

How long does your shipping take?

Please allow up to 30 days for domestic orders and 60 days for international orders to arrive. 

If you wish to track your order, please choose the tracked/signed delivery option during the checkout process.

Cancellations, returns and exchanges

Orders can be cancelled within 24 hours of ordering, after 24 hours the order cannot be cancelled. My items are made to order, therefore we cannot accept returns or exchanges. If you have any issues at all with your order, please contact me at

Can I edit my order?

Once an order has been placed it can not be edited. Please ensure all information is correct before placing your order. If you have any issues at all with your order, please contact me at

How can I contact you?

Any enquires or issues can be sent to