FAQ

How long before my order is dispachted?

All orders will be dispatched within 5 - 7 working days.

What are the white lines on your photos?

The white lines on the photos are watermarks. These are put on images to ensure other people can't lift my designs from my website. All items will be sent without watermarks.

I didn't use your kit, can I sell it on?

You can sell/trade an unused kit in a buy/sell/trade website or Facebook page. You can not sell any of my items on your own website for value of or profit. You can not pass off my products as your own.

What's the difference in your papers?

Matte : Is a high quality matte paper that offers a lovely print quality.

Premium Matte : a high resolution matte paper that offers a crisper print, softer finish and is thicker than my regular matte paper. 

Glossy : a glossy finish that offers excellent, crisp print quality and a lovely shine. 

Do you take custom orders?

I do accept some custom work. Please note, I do not draw any of the artwork unless stated in the product listing, for example my enamel pins artwork was drawn by me.

Please contact me at info@paperchicplans.com and I'll see what I can do.

My order hasn't arrived, what shall I do?

Deliveries are severely delayed at the moment. If you wish to track your order, please choose the tracked/signed delivery option during the checkout process.

Approximate delivery times :

Standard UK : 1 - 3 business days
Standard International : 5 - 7 business days

1st Class Signed UK : 1 - 3 business days & requires a signature upon delivery.
International Tracked/Signed delivery : 5 - 7 business days & requires a signature upon delivery

Please allow 30 days for UK deliveries and 60 days for international deliveries, if you haven't received anything after the time specified please do not hesitate to contact me.

Will I get a customs charge?

All international orders, including all EU countries may now face a customs charge. Please be aware that any import VAT, taxes, fees or customs charges upon arrival are the buyers responsibility.